Refund and Returns Policy

Time Frame

  • Policy Duration: 7 days from the purchase date.
  • After 7 Days: No full refund or exchange is offered.

Eligibility Criteria for Returns

  • Condition: Items must be unused and in the original condition and packaging.
  • Proof of Purchase: Receipt or proof of purchase is required.
  • Non-Returnable Items: Batteries, items with user damage, and items with water damage.

Return Process

  • Do Not Return to Manufacturer: Items should not be sent back to the manufacturer.
  • Partial Refunds: Applicable in certain situations:
    • Items not in original condition, damaged, or missing parts due to reasons not related to our error.
    • Items returned more than 7 days after delivery.


  • Inspection Notification: An email will be sent once the returned item is received and inspected.
  • Approval/Rejection Notification: An email will notify you of the refund approval or rejection.
  • Restocking Fee: $350.00 restocking fee is applicable.
  • Refund Processing Time: 10-14 business days after approval.

Late or Missing Refunds

  • Check Bank Account: Ensure you have checked your bank account.
  • Contact Credit Card Company: Refunds may take time to be officially posted.
  • Contact Bank: Processing times may vary.
  • Contact Us: If still not received, email at

Sale Items

  • Non-Refundable: Only regular priced items can be refunded, sale items cannot.


  • Defective or Damaged Items: Items can be exchanged if defective or damaged.
  • Contact for Exchange: Email at {email address} and send item to: {physical address}.


  • Directly Shipped Gifts: Gift credit will be issued for returned items.
  • Non-Directly Shipped Gifts: Refund will be sent to the gift giver.

Shipping Returns

  • Return Address: 1836 W Maypole, Chicago, IL 60612.
  • Shipping Costs: Non-refundable and the responsibility of the customer.
  • Trackable Shipping: Consider using a trackable shipping service or purchasing shipping insurance for expensive items.

Contact Information

This summary encapsulates the essential aspects of the refund and returns policy, ensuring clarity on the processes and requirements.